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Better Communication for Improved Patient Care

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Lack of proper communication can be very dangerous in a healthcare setting. Fortunately, technological advancements in healthcare industry have ensured better communication between providers, patients and their relatives. Today, handheld technology, computers, bedside tracking and smart systems, ensure that communication is easy for improved patient care and satisfaction. Here are the details of some of the equipments that have made communication very easy:

Motorola has provided cutting edge technology in the healthcare setting to reduce errors and improve the efficiency of nurses. Motorola's Mobile Nursing Portfolio provides a variety of mobile devices which will help the nurse to complete their tasks wherever they are. The handheld mobile computer is used to scan the patient's wrist band and this helps to confirm the identification and obtain the medical records of the patient. Apart from making and receiving calls, this application helps to verify the medications, its administration and also take photos of the patient's progress.

Motorola has also provided Total Enterprise Access and Mobility (TEAM) solution in health care settings. TEAM WiFi phones can be used to access voice and data services, react in real-time through push-to-talk features and utilize mobile access in emergency situations, such as a code blue. TEAM solution is now integrated with the Responder 5 Nurse Call system and enables nurses to receive the patient's calls promptly without disrupting other providers and patients. Maureen Pajerski, vice president of sales and marketing for Rauland-Borg remarked that wireless technology is the standard in providing patient care in a timely and satisfying manner.

Another specific solution for the healthcare setting is provided by Vocera Communications, Inc., based in San Jose, California. Vocera's communication system is now used in many hospitals to improve patient flow, patient safety, patient experience and also efficiency of the staff members. B2000 badge, a wearable communications device, is a lightweight device that can be attached to the scrub. It acts as a phone, allowing hands-free communication. According to Bob Zollars, chairman and chief executive officer of Vocera, the company is looking at providing communication solutions to restore the human connection to health care.

Technology has also provided methods of improved communication with the patient's relatives. Providing status updates, especially of surgical patients, is done with the help of patient tracking systems like the SmarTrack tool from Wakefield, Massachusetts-based solutions company Picis. This system helps to communicate the status of the patient from the perioperative area to discharge from the surgical process, using big boards. This will also reduce the number of calls to the room manager and provide support and comfort to the patient's relatives.

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